Privacy Policy

    Last updated: January 2025

    Information We Collect

    At Highpoint Motor Centre Ltd, we collect information that you provide directly to us, such as:

    • Contact information (name, email, phone number, address)
    • Service booking details and vehicle information (make, model, registration)
    • Community tips and comments you submit
    • Communication preferences and marketing consent
    • Payment information for processing transactions
    • Vehicle photographs and service documentation

    We also automatically collect certain information when you visit our website, including IP address, browser type, device information, and usage patterns through cookies and similar technologies.

    How We Use Cookies

    We use cookies and similar technologies to:

    • Improve your browsing experience on our website
    • Analyze website traffic and user behavior
    • Provide personalized content and services
    • Remember your preferences and settings
    • Enable social media features and marketing
    Third-Party Services

    Our website integrates with the following third-party services:

    • Google Analytics: For website traffic analysis
    • Facebook Pixel: For marketing and advertising
    • GoHighLevel: For customer relationship management
    • Google Tag Manager: For managing marketing tags
    Data Protection

    We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and is only accessible by authorized personnel who need it to provide our services.

    We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Vehicle photographs may be retained indefinitely for marketing purposes unless you request their removal.

    Vehicle Photography and Publication

    Important Notice: By using our services, you consent to photographs of your vehicle being taken and potentially published on our website, social media channels, or any of our marketing platforms. These images may be used without covering or obscuring the number plate.

    Vehicle photographs may be used for:

    • Showcasing our work and services
    • Marketing and promotional materials
    • Website content and case studies
    • Social media posts and advertising

    Opt-out Option: If you have concerns about your vehicle being photographed or published, please notify us in writing at info@highpointautorepairs.co.uk before or during your service appointment.

    Your Rights

    Under UK data protection laws, you have the right to:

    • Access your personal data
    • Correct inaccurate data
    • Request deletion of your data
    • Object to processing of your data
    • Withdraw consent at any time
    • Opt-out of vehicle photography and publication
    Contact Information

    If you have any questions about this Privacy Policy or our data practices, please contact us:

    Highpoint Motor Centre Ltd

    189 Wolverhampton Rd, Oldbury B68 0LR

    Phone: 0121 421 5555

    Email: info@highpointautorepairs.co.uk